NEW CPHQ BRAINDUMPS SHEET | CPHQ RELIABLE DUMPS PDF

New CPHQ Braindumps Sheet | CPHQ Reliable Dumps Pdf

New CPHQ Braindumps Sheet | CPHQ Reliable Dumps Pdf

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Tags: New CPHQ Braindumps Sheet, CPHQ Reliable Dumps Pdf, Passing CPHQ Score Feedback, CPHQ New Exam Camp, New CPHQ Test Prep

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q240-Q245):

NEW QUESTION # 240
A quality professional Is the leader of a team in the storming phase of development.
Which of the following should the quality professional be prepared to do?

  • A. Be willing to share leadership responsibilities.
  • B. Direct and provide role clarification.
  • C. Move to a more supportive leadership style.
  • D. Redirect conflict to energize the team.

Answer: B

Explanation:
The storming phase is the second stage of team development, where conflicts and differences in opinions may arise12. During this phase, the team is still figuring out how to work well together1. The leader's role is crucial at this stage. They need to provide clear direction for the project and help individuals on the team get to know and accept each other3. This involves directing the team and providing role clarification3, which aligns with option A.


NEW QUESTION # 241
________________ is the degree to difference between survey results when the scales are applied in different
settings. Survey scores should reflect differences institutions, where care is presumably different.

  • A. Content validity
  • B. Criterion validity
  • C. Discriminant validity
  • D. Construct validity

Answer: C


NEW QUESTION # 242
Experts on delivering superior customer service suggest that healthcare organizations adopt the following set
principles EXCEPT:

  • A. Establish high standards of customer service
  • B. Help staff focus on service
  • C. Evaluate processes of care to reduce patients and family anxiety and thus increase satisfaction
  • D. Hire service-savvy people. Aptitude is everything; people can be taught technical skills

Answer: C


NEW QUESTION # 243
The creation of an information technology infrastructure to analyze the performance of all physicians in a healthcare system can be useful in:

  • A. Physician report cards can be issued
  • B. Clinical issues can be sorted out
  • C. Identifying the disease the hospital, physician, or physical group treats most
  • D. Organizations can develop clinical pathways

Answer: C,D


NEW QUESTION # 244
A rapid cycle improvement team has met for six months. The team set a clear aim, gathered data, and identified barriers, but has not conducted any tests of change. Team members are also not completing assignments. Which of the following tools should be used to get the team back on track?

  • A. spaghetti diagram
  • B. Ishikawa diagram
  • C. value stream map
  • D. Gantt chart

Answer: D

Explanation:
A Gantt chart (Answer A) is a project management tool that provides a visual timeline of tasks, deadlines, and milestones. It is especially useful for getting a team back on track by clearly outlining what needs to be done, when, and by whom. In the context of a rapid cycle improvement team that has stalled, a Gantt chart can help refocus the team's efforts, ensure accountability, and track progress towards completing assignments and conducting tests of change.
The other tools are valuable but serve different purposes:
* Ishikawa diagram (B), also known as a fishbone diagram, is used to identify the root causes of a problem.
* Spaghetti diagram (C) is used to map out the physical movement in a process to identify inefficiencies.
* Value stream map (D) is used to analyze the flow of materials and information through a process, focusing on value creation.
References:
* National Association for Healthcare Quality (NAHQ) - Certified Professional in Healthcare Quality (CPHQ) Study Materials.
* Project Management Tools in Quality Improvement, NAHQ Documentation.
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NEW QUESTION # 245
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